Our Terms...
Terms and Conditions for Home & Hotel Service
- Please complete our on-line health record as this allows your practitioner to prepare for your massage.
- Massage2u requires payment in full at the time of booking.
- Cancellations- bookings cancelled more than 24 hours prior to your scheduled appointment time, incur no fee and your money will be refunded in full. In the event that you cancel your massage within 24 hours of the scheduled booking time then Massage2u may charge 50% of the amount paid for your massage.
- Your practitioner will arrive 10 minutes before the scheduled time for your massage, to set up and start your massage at the scheduled appointment time.
- As much as possible we allow ample time for your practitioner to travel however, from time to time circumstances out of our control occur that may result in your practitioner arriving late. In the event that your practitioner is held up you will be advised by telephone, and the length of your massage shall commence from the time that you position yourself on the massage table.
- In the event that your practitioner arrives at the designated property, and there is no-one home, they will stay for up to 10 minutes past the scheduled start time for your massage. Ie. If you have booked a perfect partnership for 6.30pm they will stay until 6.40pm (as they would have arrived at 6.20pm to set up for your massage). If you have not arrived within this time frame then you forfeit your massage, and no refund will be paid.
- In the event that you are running late and are not ready to commence your massage at the scheduled time, your massage will still conclude at the scheduled finish time, to allow our practitioners to care equally for all of our clients.
- Massage2u has a policy that underwear must be worn at all times, throughout the duration of the massage, including the transition of the client onto and off of the massage table.
- Your Massage2u practitioner reserves the right to conclude the massage, and leave the premises immediately if there is any sexual harassment or attempt to breach condition 8 of our terms and conditions. This could result in a police report being filed if the charges are deemed to be of a serious nature.
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